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General Questions List of Categories |
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What is a Domain Name?
Domain Name is the name of your website. This is most commonly a .com address. ( www.yourdomain.com ) Domain Names can now be up to 67 characters long and have domain extensions like .net, .org, .cc, .biz and many others.
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What is a Sub Domain?
subdomain is an inferior domain, for example, a subdomain to the domain of gold.yourdomain.com would be news.gold.yourdomain.com. Subdomain: - has IP address (shared or dedicated); - can have Web and Mail services; - can't have its DNS zone; - can be accessed through FTP; - can have subdomains; - can have aliases.
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What is a Parked Domain?
The parked domain feature allows you to to use our DNS server for designating IPs to domain names serviced and hosted on external servers. Parked domain: - has IP address (shared or dedicated); - can't have Web service; - can't have Mail services; - can have its DNS zone; - can't be accessed through FTP; - can't have subdomains; - can't have aliases.
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What is a Parked Domain?
The parked domain feature allows you to to use our DNS server for designating IPs to domain names serviced and hosted on external servers. Parked domain: - has IP address (shared or dedicated); - can't have Web service; - can't have Mail services; - can have its DNS zone; - can't be accessed through FTP; - can't have subdomains; - can't have aliases.
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What is a Domain Alias?
Domain alias is an extra domain name that points to a 'primary' domain. For example, the owner of the domain company.com can register another domain name, e.g. company.net and have it point to the location of company.com. This means that every Internet user who goes to company.net will land in company.com.
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What is an Email Alias?
An Email Alias is an alternative name for one mailbox. Example: Bob@yourdomain.com is an alias for the mail box of Robert@yourdomain.com. If anyone sends email to either of these email addresses the mail will be collected by the mailbox of Robert@yourdomain.com.
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What is an Email Forward?
An Email Forward is a local email address that will forward all the incoming mail to another email address. Example: Bob@yourdomain.com will forward all email to anyname@hotmail.com. If anyone sends email to Bob@yourdomain.com the mail will be forwarded to the mailbox of anyname@hotmail.com.
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Troubleshooting general e-mail problems.
Follow these simple steps to trouble shoot any email problems. Step 1. Check the user name and password in the Mail section of your control panel. Step 2. Change the Password, by clicking on the appropriate email account link in the Mail section and clicking the Change Password icon that appears next to it. Step 3. If the above instructions have not helped then Delete the Email Account and Add the Email Account again. (This will usually fix any and all problems that you may be having with an email account.)
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What do my local email settings need to be in my mail client in order to get email from the server?
Your local email settings need to be as follows Incoming Mail Server: mail.yourdomain.com Outgoing Mail Server: mail.yourdomain.com Login: Your full email address that you are trying to POP. Password:The same password that you assigned to that mailbox in your Control Panel's "Mail" section.
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How do I add a new email account within my account?
You can add a new email account by following these simple steps. 1. Login to your control panel. 2. Click on the "Email Icon" within your control panel. 3. Click on the "Add new resource" link a the bottom of the page. 4. Choose "Mail Box" and click next. 5. Enter the name of the mail account and password that you wish to use. 6. Setup this account within your local mail client (Outlook Express) and you are completed.
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Do you allow users to have adult/pornographic materials on their websites through your domain?
No, we don't.
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I am reconfiguring a script and need to know my FTP Path.
Log into your control panel. Goto "domains" and then click on your domain name (..if you have multiple domains, otherwise you go straight to the page you need to be at.). That page shows your path.
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I have a domain name which I would like to leave where it is and use ip pointing ....can it be pointed to a subdomain rather than the actual domain?
There are ways to do it, but you have to understand dns systems and have control of it for your domain at your provider. Typically you need to have your domain here in order to have a subdomain for it here. However, if you have that kind of dns control at your present provier, it can certainly be done. You will need to get those answers from your provider since we cannot provide support for their systems since there are so many different configs a host can use.
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How long after setting up a website (domain) does it take for it to show up on the net?
I can take up to three days for a domain to propagate once you set the correct name servers. After that, any time you update the site it should show up immediately.
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How do I submit my site to search engines?
Log into your H-sphere control panel, then click on 'domain settings' on the left. Then click on 'submit urls' and enter your site url and keywords into the fields provided.
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What happens if I purchase additional products in the middle of the month?
Any additional resource purchases will be pro-rated accordingly. The charge will be calculated based on the date when the resource was purchase to the end of the billing cycle.
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Can I purchase additional disk space?
Additional disk space can be purchased through your control panel.
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What happens if I exceed my data transfer limit?
Any data transfer in excess of plan threshold, if allowed, will be charged at the end of the billing period. We have recently put measures in place to prevent your transfer from exceeding 20% over your allowance. Once you hit 20%, your account is automatically disabled until you contact us, or the next billing period hits.
Our system automatically starts emailing you warning messages when you reach 70% of allowed transfer so you don't get a surprise account shutdown or overage charges. At any point between 70% and 120% you can order more transfer, or take action to bring down your transfer to avoid shutdown.
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What is SSL?
The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and web servers, simply installing a digital certificate turns on their SSL capabilities.
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Can I accept credit card on my site? Will it be secure?
Yes, we support secure transaction protocol, such as SSL.
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How do I change my contact information?
Go to Acct. Preferences->Contact Info and edit your contact information.
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How do I change my billing information?
Go to Billing->Billing Info menu, and click the Change Billing Info button.
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What do I need to use web hosting services?
Web browser and Internet connection is all that is needed. Other tools can also be usefull such as Microsoft Frontpage, an FTP client, and an SSH client.
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What is the difference between Unix accounts and Windows accounts?
Unix provides secure and reliable environment perfect for most of the hosting needs, but sometimes you want to take advantage of some Windows applications such as MS Access, ASP scripting. For that you might want to use NT.
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