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Email List of Categories
- How can people automatically be subscribed to my mailing list?
- How many people can I have in one mailing list?
- How do I stop non-subscribers from posting messages to my mailing list?
- What is a moderator?
- How do I moderate a current mailing list?
- How do I create a new mailing list within my account?
- What is a Mailing List?
- What happens if I am accused of sending SPAM?
- What is SPAM?
- How can people automatically be removed from my mailing list?
- Can I have one email account to receive all mail that comes to my domain?
- How do I create another email account?
- What is e-mail forwarding?
- What do I use for the POP3 and SMTP settings in my email client?
- I can receive mail fine through the email client on my computer, but I can't send anything - I get an error. How do I fix this?
- What are the correct POP3/SMTP port numbers?
- I have recently switched from Versign to Premium Webhost. I transferred the DNS settings on Monday morning. This afternoon, when I attempted access the mailbox, I wound up at the eNIC site under construction page. Does this mean that the DNS settings have not been transfered yet? Will I be able to access the mailbox before the new website is online?
- I have my own domain, but email service plan is too expensive, so want my mail to be hosted by you. How is that done? Are your email plans web-based, or POP?
- I can receive mail fine, but when I send mail the password box keeps popping up.
- My login information is correct for my account, but now I'm getting the following message: "Unable to logon to the server using Secure Password Authentication"
- I use my full email address to log in, but I still get an error.
- I created an email account, but I get invalid login when I check it.
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How can people automatically be subscribed to my mailing list?
If someone wants to subscribe for your Mailing List she/he should send blank email to: name-subscribe@yourdomain.com, where name is Mailing List name for which that person wants to subscribe.
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How many people can I have in one mailing list?
The system will run with lists as large as 50,000 subscribers without any problems. If you need to have a mailing list solution that can handle more subscribers, just contact us via a Trouble Ticket in your control panel and we will assist you with a custom solution.
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How do I stop non-subscribers from posting messages to my mailing list?
You can stop non-subscribers from posting to your mailing list by following these simple steps. Step 1. Login to your control panel. Step 2. Click on the "Email Icon" within your control panel. Step 3. Click the "List" icon next to the Mailing List name you want to moderate. Step 4. Click the "Edit" icon next to the Mailing List name in the Mailing list properties section of the mail resource. Step 5. Scroll the form with a list of options until you locate section with "User posts only". (by default "Do not restrict posts based on SENDER address" is checked.) Step 6. Check the "User posts only" box to set up mailing list to allow posts from subscribers only. In this case posts received from non-subscribers will be rejected and sent back. Step 7. Click "Submit".
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What is a moderator?
A Moderator is a person you appoint responsible for Mailing List management. These is usually an e-mail address to which users send requests for subscriptions and messages for approval. There can be several moderators, both for messages and subscription. Message moderators allow messages to be sent to the mailing list. The message will be passed on to the mailing list subscribers only if a moderator approves it. Subscription moderators allow people to subscribe to the list. If at least one subscription moderator approves the request, the users email address becomes a subscriber. Most lists use the same addresses for both functions. The moderation address is always kept secret, even from other moderators.
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How do I moderate a current mailing list?
You can moderate a current mailing list by following these simple steps. Step 1. Login to your control panel. Step 2. Click on the "Email Icon" within your control panel. Step 3. Click the "List" icon next to the Mailing List name you want to moderate. Step 4. Click the "Edit" icon next to the Mailing List name in the Mailing list properties section of the mail resource. Step 5. Scroll the form with a list of options until you locate section with "Message moderation". (by default "Message posting is not moderated" is checked.) Step 6. Check the "Message moderation" box to set up the list to be message moderated. Step 7. If you want to moderate subscripitons to the list as well then you should scroll the form with a list of options until you locate section with "Subscription moderation". (by default "Subscriptions are not moderated" is checked.) Step 8. Check the "Subscription moderation" box to set up the list to be subscription moderated. Step 9. Click "Submit".
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How do I create a new mailing list within my account?
You can create a new mailing list by following these simple steps. Step 1. Login to your control panel. Step 2. Click on the "Email Icon" within your control panel. Step 3. Click on the "Add new resource" link a the bottom of the page. Step 4. Choose "Mailing list" and click "next". Step 5. Enter the e-mail address from which mail will be forwarded to subscribers and comment that will help you identify this address among other mail resources. Step 6. Click submit. (you can only enter a new e-mail address. If you need to use an existing address, first delete the resource that uses it.) Step 7. You will need to click on the "edit" icon next to the list name to set paramaters such as "message moderation, archiving ect..." Step 8. Click on the "Moderators" icon to add the email address that will be allowed to send email to the list. Step 9. Click on the "Subscribers" icon to add new subscribers, one at a time or in a batch file.
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What is a Mailing List?
A Mailing List is a list of email addresses that you have collected that you would like correspond with. These Mailing Lists will allow you to send email to multiple users. These email addresses that are part of this mailing list should have had to susbscribe to your mailing list or this will be considered SPAM.
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What happens if I am accused of sending SPAM?
Sending SPAM is becoming a very serious offense. Here are some repercussions that you may face if you have sent SPAM intentionally or not. Minor Offense: Your hosting provider will be forced to shutdown your website and email server. You will probably lose your domain name that you were promoting or sending SPAM from. Major Offense: You will face all of the above repercussions as well as face fines in excess of $100.00 per piece of email sent and a possibility of jail time if charges are laid. Remember that the Internet is Big Business and companies are not willing to allow people to jeopardize their mail servers with SPAM without retaliating.
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What is SPAM?
SPAM is just "Junkmail". This unwanted email clutters your computer, mail servers and the Internet. If you recieve multiple messages from the same recepient, or messages from anyone that you have not requested information from, this is all considered SPAM. Our servers DO filter SPAM, however not all SPAM can be filtered.
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How can people automatically be removed from my mailing list?
If someone wants to be removed from your Mailing List she/he should send blank email to: name-unsubscribe@yourdomain.com, where name is Mailing List name from which that person wants to be removed.
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Can I have one email account to receive all mail that comes to my domain?
You can set one of your email accounts as a 'catch-all' so any mail which comes to anything@yourdomain.com will be channelled through to your account instead of bouncing. This won't affect any mail sent to existing accounts already set up. To set 'catchall' on your account, log into your H-Sphere control panel and click on 'Mail Info' on the left. Click on 'mailbox' next to the account you wish to have set as a catchall. Next to 'catchall' is an 'off' button. Click on this, and it will set to on. You can only have one account set as a catchall per domain.
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How do I create another email account?
Log into your H-Sphere control panel and click on 'Mail Info' on the left. Click the 'Add New Resource' link, then select 'Mail Box' from the drop-down list. Enter the username you wish to have for the email account and the password. Click 'submit' and it will be set up.
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What is e-mail forwarding?
E-mail forwarding allows you to automatically forward e-mails that come to a particular e-mail address at yourdomain.com to any other address on Internet.
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What do I use for the POP3 and SMTP settings in my email client?
For both of these settings, you use mail.yourdomain.com. For example, if your domain name is www.joebiggles.com then both your incoming and outgoing mail servers will be set to mail.joebiggles.com Special NOTE: If your domain is hosted elsewhere, and you are only hosting your mail here, you may need to use:: mail.premiumadvantage.com in your settings instead of:: mail.yourdomain.com It depends on how your current host has records setup on their system.
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I can receive mail fine through the email client on my computer, but I can't send anything - I get an error. How do I fix this?
Usually you would use mail.yourdomain.com as both your POP and SMTP server. Sometimes your ISP doesn't allow you to send emails using any other SMTP server but their own. Change your outgoing (SMTP) server to your ISP mail server. This will be the same one you have as your SMTP server for your isp email account. Leave your incoming POP server as mail.yourdomain.com. If you're not sure what your ISP mail server is, either check your ISP's website or call and ask them.
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What are the correct POP3/SMTP port numbers?
POP is Port 110 SMTP is Port 25 We do not require your setting to be set for secure connection for either one. Outgoing does not require authentication. Do not use "Log on using Secure Password Authentication".
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I have recently switched from Versign to Premium Webhost. I transferred the DNS settings on Monday morning. This afternoon, when I attempted access the mailbox, I wound up at the eNIC site under construction page. Does this mean that the DNS settings have not been transfered yet? Will I be able to access the mailbox before the new website is online?
You cannot access email until your domain has completely resolved to our nameservers. It can take anywhere from 24 hours, to 48 hours, and sometimes up to a week for this to happen depending on your registrar. When you check email, remember to use name@yourdomain.com as the username.
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I have my own domain, but email service plan is too expensive, so want my mail to be hosted by you. How is that done? Are your email plans web-based, or POP?
The email plans allow both web-based email and pop such as Outlook Express. You can use either one you want. Order a Pop Account from us, when it asks for the domain, input the domain you want to provide email for. That is all that's needed on this end. At your other provider, you need to edit your MX record for your domain. Here's what it should look like::
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I can receive mail fine, but when I send mail the password box keeps popping up.
In your email client on your computer, go up to tools->accounts and choose 'properties' for the account you are having trouble with. Go to the 'servers' tab and uncheck 'My server requires authentication'.
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My login information is correct for my account, but now I'm getting the following message: "Unable to logon to the server using Secure Password Authentication"
In your email client on your computer, go up to tools->accounts and choose 'properties' for the account you are having trouble with. Go to the 'servers' tab and uncheck 'Log on using Secure Password Authentication'.
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I use my full email address to log in, but I still get an error.
This is usually a result of the password needing to be entered for the mailbox you are having problems with. Log into your control panel and click on 'Mail Info' on the left. Click on 'mailbox' next to the account you're having trouble with, then click on the 'change' image in the password area. Enter your password twice then click submit.
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I created an email account, but I get invalid login when I check it.
Your username is not simply "username". Try using "username@yourdomain.com" as your username (without quotes).
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